Today, customers have high expectations for digital capabilities when they buy insurance, make changes to policies, and submit claims. For agents and carriers, digital capabilities are a business imperative, but as an industry, we're not moving fast enough, leaving the door open for competition.
The Insurance Digital Revolution is an industry campaign organized by IIABA's Agents Council for Technology (ACT), Associations & User Groups Information Exchange (AUGIE), and the PIA to drive adoption of digital technology to better serve the insurance customer. It was created to build awareness for the digital tools available, educate on solutions and success stories and help drive real progress. Designed for carriers, agents, MGAs, and vendors, we hope to increase adoption of available technologies, including real time and download interface applications, eDocs, single sign on, and other capabilities that will advance the industry and ultimately make the insured's experience better. Our goal is to build momentum through awareness and communication programs and revolutionize the way the industry conducts business.